Master course in MS 720 - Microsoft Teams Voice Engineer

Teams Voice Engineers have to manage Teams-certified equipment, audio/video collaboration, and voice conversion. Third-party businesses and telecommunication companies help them provide enhanced voice capabilities for Microsoft Teams Voice.

A Microsoft Teams Voice Engineer should be familiar with Microsoft 365 and PowerShell. Over the public switched telephone network (PSTN), Microsoft Teams Phone is deployed and configured using Quick Routing, Provider Connections, and Teams Phone Plans.

Teams Phone lets you make, receive, and transfer calls within Microsoft Teams. An organization needs to understand the advantages and limitations of each PSTN connectivity option, such as Teams Phone with Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing. This is critical before rolling out a Teams Phone solution.

It's Microsoft's cloud-based phone system add-on for Office 365. Imagine a phone system in the cloud, accessible anywhere from your phone, computer or desk phone. When you're trying to switch to a Modern Office environment, it's crucial. Phone system in the cloud, accessible via multiple devices without needing hardware infrastructure. The service lets you make and receive calls, use an auto attendant, call groups, call parks, and call numbers from anywhere (internet required). Here's a course in answering some of the questions that come up every time we talk about Microsoft Teams Voice:

The major topics I would like to cover in this master's course are listed below.

1. Connectivity to the PSTN, license requirements, and features of the Teams Phone

2. Make Teams Phone work better by planning and optimizing the network

3. Teams voice services migration from Skype for Business Server

4. Activate Teams Phone, auto attendants, and call queues, and deploy Direct Routing

5. Make Teams Phone easier to use with Direct Routing and additional features