The 300-835: Automating Cisco Collaboration Solutions (CLAC) course is designed for IT professionals eager to deepen their expertise in automating and orchestrating Cisco’s collaboration technologies. As organizations increasingly seek to optimize their communication and collaboration processes, automation becomes a vital tool for enhancing efficiency, reducing manual tasks, and ensuring seamless operations.

Course Objectives

By the end of this course, participants will be able to:

1. Understand Automation Concepts: Grasp the principles and benefits of automation in collaboration environments, recognizing how it can improve operational efficiency.

2. Utilize Cisco Collaboration APIs: Gain proficiency in leveraging Cisco’s Application Programming Interfaces (APIs) to automate tasks and integrate collaboration solutions with other applications.

3. Implement Automation Tools: Learn to effectively use various automation tools and platforms, including Cisco Webex Control Hub, to manage and configure collaboration services.

4. Design Automation Workflows: Develop the skills to create and implement automation workflows for common collaboration tasks, enhancing user experience and efficiency.

5. Monitor and Troubleshoot Automated Solutions: Understand how to monitor the performance of automated solutions and troubleshoot issues effectively.

Course Outline

1. Introduction to Automation in Collaboration

This section provides an overview of automation within Cisco collaboration technologies, including:

• The importance and advantages of automation for operational efficiency.

• Key automation concepts and methodologies.

• Overview of Cisco collaboration solutions that support automation efforts.

2. Cisco Collaboration APIs

Participants will learn how to work with Cisco’s APIs, covering:

• Introduction to REST APIs and their application in collaboration solutions.

• Exploring Cisco Webex APIs for meetings, messaging, and user management.

• Hands-on labs for using APIs to automate various collaboration tasks.

3. Implementing Automation Tools

This module focuses on tools that facilitate automation in collaboration environments, including:

• Overview of Cisco Webex Control Hub and its capabilities for management and automation.

• Utilizing Cisco DNA Center for automating network and collaboration tasks.

• Practical exercises on configuring automation tools to streamline collaboration services.

4. Designing Automation Workflows

Participants will learn to design and implement automation workflows for various collaboration tasks, such as:

• Automating user provisioning and deprovisioning in Webex.

• Setting up automated reporting and analytics for collaboration performance.

• Developing workflows that integrate collaboration tools with other enterprise applications.

5. Monitoring and Troubleshooting Automated Solutions

Effective monitoring and troubleshooting are critical for automated solutions. This section covers:

• Techniques for monitoring the performance of automated collaboration services.

• Identifying common issues and employing troubleshooting methodologies.

• Utilizing analytics to enhance the performance and reliability of automated workflows.

Hands-On Labs

The 300-835 CLAC course includes hands-on labs that provide participants with practical experience in automating Cisco collaboration solutions. These labs simulate real-world scenarios, allowing participants to apply their knowledge effectively.

Target Audience

This course is ideal for:

• Collaboration engineers and IT professionals responsible for managing and automating Cisco collaboration solutions.

• Network administrators looking to enhance their skills in automation.

• Candidates preparing for the 300-835 CLAC exam as part of the Cisco Certified Specialist - Collaboration Automation certification.

Exam Information

• Exam Code: 300-835 CLAC

• Duration: 90 minutes

• Question Types: Multiple-choice, drag-and-drop, simulation, and scenario-based questions.

Prerequisites

While there are no formal prerequisites, it is recommended that participants have:

• A foundational understanding of Cisco Collaboration technologies (CCNA-level knowledge).

• Experience with Cisco Webex and other collaboration tools.

• Familiarity with scripting and automation concepts.