This course contains the use of artificial intelligence.

411 tools for scaling a company in one course: 13 downloadable tool files, 267 ready-to-use templates, question lists, checklists, procedures and matrices, 114 models and methods, and 17 services and apps shown on screen.

Open a lecture, take the tool, use it in the part of the company that is breaking now.

Why companies break during growth

Companies do not break because there is more work. They break because the way of running thirty people stops working at a hundred and fifty, and nobody notices the day it stopped. Decisions that used to happen in a corridor now need a meeting. Something one person held in their head is now four people's job, and nobody owns the seams. More people are hired, coordination gets worse, everyone works harder and the company is slower.

What changes after this course

You see what breaks first when volume grows. You set goals and metrics that reach every team. You describe the key processes and give each an owner. You build an operations function and its rhythms. You redesign the structure when it has been outgrown. And you plan capacity from demand, not from requests for more headcount.

What is inside: 411 tools, counted file by file

You do not have to take this number on trust. Open any lecture and read its description: every tool inside is listed there by name.

• 13 downloadable tool files: 7 operations workbooks, a questionnaire, two guides, an appraisal form, a recruitment policy and an employee handbook
• 267 ready-to-use tools inside the presentations:
• 62 templates and sample documents: strategic implementation plan, company and executive OKRs, process improvement project charter, business process description
• 56 question lists and conversation scripts: COO strategy diagnostics, KPI selection, process problem definition, bottleneck diagnosis
• 51 checklists: Rockefeller Habits, process improvement planning, operations dashboard, automation readiness
• 42 step-by-step procedures and workflows: five-step strategic planning, seven-step work standardization, process mapping workshop, operations dashboard setup
• 27 scorecards, rubrics and scoring matrices: RACI responsibility matrix, risk probability-impact heatmap, process maturity assessment, impact effort matrix
• 18 formulas and metric sets: operations process metrics, operations performance metrics, FTE calculation, upcoming-work staffing calculation
• 9 ready AI prompts: process change analysis, change resistance diagnosis, operations dashboard design, workflow automation ROI
• 2 other working tools: weekly operations rhythm, stabilize or redesign decision tree
• 114 models and methods explained with examples: Objectives and Key Results, Four Disciplines of Execution, Six Sigma, value stream mapping
• 17 services and apps shown on screen, from a quick look to a detailed demo: Notion, Airtable, Trello, Lucidchart, Confluence, Kissflow, FlowForma, Microsoft Project and others

Where the tools are

• The operating seat (5 sections, 189 tools). Start here, the role, strategy and culture, goals, processes and structure, projects, money and infrastructure, people management.
• Describing processes (2 sections, 39 tools). Why and how to describe a process, flowcharts and BPMN, tools, examples and running a process description project.
• The operations function (3 sections, 91 tools). Why it appears, metrics, operational waste, operating rhythms, managing growth, the toolkit and proving the value. Six operations workbooks and all 9 AI prompts are here.
• The shape of the company (3 sections, 48 tools). Diagnosing an outgrown structure, choosing a structure, integration, leadership layers and transition.
• Capacity (2 sections, 83 tools). Demand forecasting, job design and workload, optimisation, performance and the full employee cycle.

Who is teaching

I am Mike, the #1 HR instructor on Udemy, with 1,800,000+ course enrollments from 170,000 students, and the author of about 200 books on Amazon. I built the people system at Preply as it became a unicorn and worked at Wargaming, iDeals and Alfa-Bank across 20 years in HR. I hold PHRi, SHRM-CP and HCI sHRBP certifications and represent HRCI in Eastern Europe.

I have seen from inside how growth breaks the way a company works, and today I am a founder who runs the strategy of my own academy. At the STB television channel hiring requests waited a week for approval: managers ignored the notifications, and the process had no owner. I set up control and reporting, a head of recruitment began to manage the process, and clarity, metrics and tasks appeared. At Preply our recruiters could not close complex vacancies. We took all vacancies away and left each recruiter one. Free time appeared at once, and it became clear the problem was the number of parallel tasks, not the people.

How to use the course

Start with the first lecture and its scaling flow map to find what breaks first in your company. Then go through the blocks in order or open the one you need: section and lecture titles show how many tools are inside, and each lecture description lists them by name.

What is included

• 40 lectures across 15 sections, 23 hours
• 53 downloadable resources: 13 tool files and the lecture presentations
• 411 tools across the lessons, ready to copy into your own work
• Lifetime access to all materials
• Active instructor support in the Q&A section
• A Udemy Certificate of Completion

Where to start

Open the Start Here lecture and fill in the scaling flow map workbook: it shows what will break first when your volume grows. Enrol now and start your first lesson today.