The Financial Conduct Authority’s (FCA’s) new Consumer Duty regulations is having a significant impact on the UK Financial Services industry.

The Consumer Duty came into force for live products and services on 31st July 2023 (for closed book products the Duty comes into force on 31st July 2024) – it is the means by which the FCA will regulate the interactions of in-scope firms with retail (individual and SME) clients.

How should your business respond to the new FCA Consumer Duty regulations?

How can you assure the quality of your compliance efforts?

Can your business derive competitive advantage from the way it chooses to comply with the new Consumer Duty regulations?

If you own, run, work in, or are a director of a UK Financial Services company – this course will help you answer these (and many more) Consumer Duty questions; and provide you with all of the tools necessary to implement a robust Consumer Duty Quality Assurance Framework into your business.

So, if you are involved with (as an employee; owner; director; advisor; supplier; customer, etc.) financial services businesses such as:

§ Payments Firms;

§ E-wallet Providers;

§ Wealth Managers;

§ Stockbrokers;

§ Banks;

§ Personal Investment Firms (PIF’s);

§ Building Societies;

§ Insurance Brokers;

§ Mortgage Providers;

§ Mortgage Brokers;

§ Insurance Underwriters;

§ Investment Advisors;

§ Or any other regulated firm operating in the UK providing financial products or services to retail customers;

and you want to learn more about the challenges and opportunities the new Consumer Duty presents – this course is for you.