This course contains the use of artificial intelligence.

A project is falling apart, deadlines are burning, the team argues about who is to blame, and after an hour there is still no solution. Everyone treats the symptoms while the real cause stays hidden. Here are 441 tools to work like a troubleshooter: 317 ready-to-use procedures, templates, checklists, question lists, matrices and AI prompts, 96 models and methods, 12 services shown on screen and 16 working files.

Open a lecture, take the method, apply it to the problem on your desk.

Why hard problems stay unsolved

The group discusses the first explanation that sounds plausible. Nobody separates symptoms from causes, so the fix addresses the wrong thing. Options are limited to what was tried before, the loudest person decides, and the decision is never turned into a plan with owners and checks.

What changes after this course

You frame the problem before solving it, find the root cause with evidence and structure the analysis so nothing is missed. You generate options beyond the obvious, run the group session that chooses one, and turn it into a project, a process change and a defended decision.

What is inside: 441 tools, counted lecture by lecture

You do not have to take this number on trust. Open any lecture and read its description: every tool inside is listed there by name.

• 56 downloadable resources: the lecture presentations plus 16 working files, including the requirements elicitation tracker, the stakeholder register, the requirements traceability matrix and the AS-IS / TO-BE process analysis
• 317 ready-to-use tools inside the presentations:
• 105 step-by-step procedures and workflows: four-step troubleshooting, root cause diagnosis, Pareto analysis, TRIZ problem solving
• 71 templates and sample documents: problem statement canvas, Ishikawa diagram, hypothesis log, pilot experiment canvas
• 42 checklists: root cause validation, data quality sanity checks, rapid experiment design, process waste detection
• 39 question lists and scripts: paradoxical ideation, profit loss diagnosis, argument evaluation, root problem diagnosis
• 26 scorecards, rubrics and matrices: impact-effort matrix, idea screening, risk probability-impact matrix, change resistance response matrix
• 18 ready AI prompts: business problem statement generation, five whys analysis, TO-BE improvement analysis, change request impact analysis
• 10 formulas and metric sets: process bottleneck metrics, unit economics metrics, earned value metrics, process efficiency metrics
• 6 other working tools: problem versus trouble decision tree, TRIZ contradiction classification, Cynefin framework
• 96 models and methods explained with examples: SWOT analysis, systems thinking, PDCA cycle, Six Sigma
• 12 services shown on screen, including Miro, Lucidchart, Microsoft Project, Notion and Airtable

Where the tools are

• Business troubleshooting (4 sections, 120 tools). Defining and structuring problems, root cause analysis, prioritisation, creative methods, TRIZ, group decisions and frameworks.
• Project management for problem solving (1 section, 91 tools). Turning a solution into a project with scope, plan, risks and control.
• Critical thinking (1 section, 45 tools). Arguments, evidence, biases and decisions.
• Business process optimisation (1 section, 76 tools). Mapping, measuring and improving processes.
• Business analysis (1 section, 114 tools). Elicitation, requirements, modelling and change control.
• Your troubleshooting system (1 section, 23 tools). Personal practice and professional development.

Who is teaching

I am Mike, the #1 HR instructor on Udemy, with 1,800,000+ course enrollments from 170,000 students, and the author of about 200 books on Amazon. I built the people system at Preply as it became a unicorn and worked at Wargaming, iDeals and Alfa-Bank across 20 years in HR. I hold PHRi, SHRM-CP and HCI sHRBP certifications and represent HRCI in Eastern Europe. I am also a founder and lead the strategy of my own academy.

At Wargaming, when people started leaving, leaders assumed the problem was pay and wanted to raise salaries. I proposed research first: an employer value proposition survey and stay interviews showed that the real problem was internal communication, not pay. At Alfa-Bank, high turnover among cashiers fell from about 40% to 25% after we introduced an intermediate lead cashier position with slightly higher pay.

How to use the course

Start with the four troubleshooting sections and apply them to one real problem, then use project management, process optimisation or business analysis when the solution needs them. Section and lecture titles show how many tools are inside, and each lecture description lists them by name.

What is included

• 41 lectures across 9 sections, 20 hours
• 56 downloadable resources: lecture presentations and 16 working files
• 441 tools across the lessons
• Lifetime access to all materials
• Active instructor support in the Q&A section
• A Udemy Certificate of Completion

Where to start

Write down the problem that has been discussed the longest in your team, and separate what you know from what you assume. Enrol now and start your first lesson today.